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Here are the questions we are most frequently being asked.
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Frequently asked questions
I cannot connect my PASCO Wireless Sensor to software.
General PASCO Wireless Troubleshooting (all platforms)
How many wireless sensors I can connect to Sparkvue through bluetooth?
There is a limited amount of band width through which the sensors can transmit data, so there is generally a limited number of paired devices that are available through the BT type connection. For our PS-3500’s the limit is 3 connected sensors or interfaces, but for the native Windows BT stacks, the number can be much larger, but this would depend on the specific hardware that is used within the particular computer.
//code.Node (PS-3231), Bluetooth light is always on. press and hold the power button and it will go out, but when I release my finger, it will turn on again.
Plug the device into a dedicated USB power source, and press and hold the power button for 10 s. This should hopefully reset the device.
Can I set a Start Condition for PASCO sensors in SPARKvue?
SPARKvue does not have a Start Condition option for sensors. This is one of the more advanced methods found in Capstone.
How do I reset an AirLink, Wireless Sensor, or Wireless Smart Cart?
If you find that you have an AirLink (PS-3200) that is not responsive, you can reset it by pressing and holding the power button for 10 seconds. If you are using a rechargeable sensor, make sure the sensor has been plugged into power for 10 minutes prior to the reset. Wireless sensors, even those that do not connect to USB power, can be reset the same way.
Wireless sensors not detected on Windows computer with PS-3500 Adapter
My ScienceWorkshop 500 or 750 Interface Won't Connect to Capstone
Install the latest version of PASCO Capstone
Turn on the ScienceWorkshop interface.
Connect the CI-6759A adapter to a USB port and wait for Windows to detect device and install drivers.
Click the Hardware Setup button in on the left tool palette
Click Choose Interface.
Select the type of ScienceWorkshop interface that you have connected to the USB-to-serial adapter.
An image of the interface should appear in the Hardware Setup window with a small green circle to the upper left corner
If you see a yellow exclamation point symbol:
Unplug and replug the CI-6759A USB-to-serial adapter from the USB port.
If your computer has both USB2 and USB3 ports, connect to a USB2 port. Occasionally USB3 ports are not compatible with the CI-6759A adapter.
Toggle power on the ScienceWorkshop interface.
Reboot the computer
How do I quickly share my current SPARKvue file on a mobile device, such as phone or tablet?
How do I calibrate a pH sensor within SPARKvue 4.0 or beyond?
To calibrate a pH electrode you will need two different value pH buffer solutions. Make sure to rinse the electode and carefully blot dry to prevent transferring solution between the buffer standards or diluting the standards with distilled water that clings to the electrode following rinsing.
How do I postpone the start of remote data logging with a Wireless Sensor and SPARKvue?
How do I postpone the start of remote data logging with a Wireless Sensor and SPARKvue? This is useful, for example, if you set up remote logging at a computer inside, but don't want to begin recording data on the sensor until you can bring it outside.